A company uses social media for marketing. The company wants to use out-of-the-box Dynamics 365 Customer Insights - Journeys functionality to streamline social media marketing. You need to determine…

While social listening is crucial, directly getting notified when a company is mentioned on social media is not an out-of-the-box feature of Customer Insights - Journeys without additional integration.

Dynamics 365 Customer Insights - Journeys (formerly Marketing) includes a social posting feature that allows users to compose, preview, and schedule social media posts to be published at a specified future date and time.

Analyzing the sentiment of external social media posts typically requires specialized social listening tools or integrations and is not a core, out-of-the-box capability of Customer Insights - Journeys.

Automatically following other accounts based on specific conditions is an advanced automation feature usually found in dedicated social media management platforms, not standard in Customer Insights - Journeys.