MB-910 · Question #235
MB-910 Question #235: Real Exam Question with Answer & Explanation
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Question
A company uses Dynamics 365 Customer Service. The company has not enabled Copilot features for its agents. The company requires information about which Copilot features in Customer Service will benefit its agents. You need to describe the beneficial Copilot features. Which two beneficial features should you describe? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- AUse natural language to get answers from the knowledge base.
- BView a visual process flow on case records.
- CRoute new cases automatically to the most qualified agent.
- DApply countdown timers to cases as task reminders for agents.
- EDraft emails faster by using predefined prompts.
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