A company uses Dynamics 365 Field Service. The maintenance manager wants to be able to add a list of questions to work orders to ensure that field technicians follow the same steps when servicing…

Question

Options

• AField Service app for Outlook
• BConnected Field Service
• CInspections
• DScheduling

• A
  6% (3)
• B
  15% (8)
• C
  76% (41)
• D
  4% (2)

Explanation

Field Service inspections are digital forms that technicians use to quickly and easily answer a list of questions as part of a work order. The list of questions can include safety protocols, pass-and- fail tests for a customer asset, an interview with a customer, or other audits and assessments. You can also create inspections without a work order. * Connected Field Service * Field Service app for Outlook * Microsoft Customer Voice Note: Inspection process The inspection process involves the following steps: 1. The administrator creates an inspection template and then publishes it, which associates the inspection to a Service Task Type. 2. The dispatcher adds the Service Task Type to a Work Order. 3. The technician completes the inspection. 4. The dispatcher views the inspection results. https://learn.microsoft.com/en-us/dynamics365/field-service/inspections-overview

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