A company uses Dynamics 365 Field Service. The maintenance manager wants to be able to add a list of Questions to work orders to ensure that field technicians follow the same steps when servicing…

The correct answer is B. Inspections. Inspections in Dynamics 365 Field Service allow administrators to build structured questionnaires and checklists that are attached directly to work orders or service tasks. Technicians complete these on the mobile app, ensuring consistent, standardized procedures across every…

Submitted by jordan8· Apr 18, 2026Describe Dynamics 365 Field Service

Question

A company uses Dynamics 365 Field Service. The maintenance manager wants to be able to add a list of Questions to work orders to ensure that field technicians follow the same steps when servicing customer equipment. You need to explain to the manager which features are available to meet the requirement. Which feature should you use?

Options

AConnected Field Service
BInspections
CMicrosoft Customer Voice
DScheduling

How the community answered

(39 responses)

A
3% (1)
B
72% (28)
C
8% (3)
D
18% (7)

Explanation

Inspections in Dynamics 365 Field Service allow administrators to build structured questionnaires and checklists that are attached directly to work orders or service tasks. Technicians complete these on the mobile app, ensuring consistent, standardized procedures across every service call. Connected Field Service is for IoT monitoring. Microsoft Customer Voice is a survey tool for gathering feedback from customers (external). Scheduling manages resource and time slot assignment. Only Inspections directly embeds a guided checklist into the work order workflow.

Topics

#Dynamics 365 Field Service#Inspections#Work Orders#Technician Checklists

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