You use Dynamics 365 Field Service. Each time a customer contacts a call center to request service, you plan to send a technician to the customer's location. You receive a service request and create…

The correct answer is B. Schedule and dispatch the work order. The standard Dynamics 365 Field Service workflow follows this sequence: (1) Receive service request → (2) Create work order → (3) Schedule and dispatch the work order → (4) Technician travels and performs the work → (5) Review and close the work order → (6) Generate an invoice…

Submitted by jaden.t· Apr 18, 2026Describe Dynamics 365 Field Service

Question

You use Dynamics 365 Field Service. Each time a customer contacts a call center to request service, you plan to send a technician to the customer's location. You receive a service request and create a work order. You need to identify the next step in the process. What should you do next?

Options

AAdjust inventory values.
BSchedule and dispatch the work order.
CGenerate an invoice.
DReview and close the work order.

How the community answered

(14 responses)

A
7% (1)
B
86% (12)
C
7% (1)

Explanation

The standard Dynamics 365 Field Service workflow follows this sequence: (1) Receive service request → (2) Create work order → (3) Schedule and dispatch the work order → (4) Technician travels and performs the work → (5) Review and close the work order → (6) Generate an invoice. Immediately after creating the work order, you must assign it to a technician and schedule a time slot, which is the 'Schedule and dispatch' step. Adjusting inventory, generating invoices, and closing the work order all come later in the process.

Topics

#Dynamics 365 Field Service#Work Order Management#Scheduling#Dispatching

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