A company uses Dynamics 365 Field Service. You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is…

The correct answer is A. Open - In progress. In Dynamics 365 Field Service, a work order moves to 'Open - In Progress' once the technician has arrived on site and begins performing the work. 'Open - Unscheduled' (B) means no resource has been assigned yet. 'Open - Scheduled' (D) means a resource is assigned but has not…

Submitted by ngozi_ng· Apr 18, 2026Describe Dynamics 365 Field Service

Question

A company uses Dynamics 365 Field Service. You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time. What is the status of the work order?

Options

AOpen - In progress
BOpen - Unscheduled
CTraveling
DOpen - Scheduled

How the community answered

(20 responses)

A
70% (14)
B
15% (3)
C
10% (2)
D
5% (1)

Explanation

In Dynamics 365 Field Service, a work order moves to 'Open - In Progress' once the technician has arrived on site and begins performing the work. 'Open - Unscheduled' (B) means no resource has been assigned yet. 'Open - Scheduled' (D) means a resource is assigned but has not yet started travel or work. 'Traveling' (C) is a booking status (on the booking record), not a work order system status, and reflects the period when the technician is en route. When the technician arrives and starts work, the work order status transitions to Open - In Progress.

Topics

#Field Service#Work Order Management#Work Order Status#Service Appointment Lifecycle

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