An air conditioning company uses Dynamics 365 Field Service. When a problem is detected with a customer's air conditioning system, a new case must be opened automatically. You need to recommend a…

The correct answer is C. Connected Field Service. Connected Field Service (CFS) integrates IoT-enabled devices (via Azure IoT Hub or Azure IoT Central) with Dynamics 365 Field Service. When a sensor detects an anomaly, CFS can automatically trigger alerts, create cases, and generate work orders without any manual intervention…

Submitted by yuki_2020· Apr 18, 2026Describe Dynamics 365 Field Service

Question

An air conditioning company uses Dynamics 365 Field Service. When a problem is detected with a customer's air conditioning system, a new case must be opened automatically. You need to recommend a solution for the company. What should you recommend?

Options

AField Service Mobile
BWork orders
CConnected Field Service
DUniversal Resource Scheduling
ECase management

How the community answered

(35 responses)

B
3% (1)
C
83% (29)
D
9% (3)
E
6% (2)

Explanation

Connected Field Service (CFS) integrates IoT-enabled devices (via Azure IoT Hub or Azure IoT Central) with Dynamics 365 Field Service. When a sensor detects an anomaly, CFS can automatically trigger alerts, create cases, and generate work orders without any manual intervention - exactly what is needed here. Field Service Mobile (A) is the technician app for on-site work. Work orders (B) are the output of the process, not the trigger mechanism. Universal Resource Scheduling (D) optimizes scheduling but does not detect device problems. Case management (E) can store and route cases but cannot automatically create them from IoT signals.

Topics

#Connected Field Service#IoT integration#Automated case creation#Field Service capabilities

Community Discussion

No community discussion yet for this question.

Full MB-910 Practice