A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service. You need to proactively monitor customer's equipment to identify problems and…

The correct answer is C. Azure IoT Central D. Azure IoT Hub. Connected Field Service (CFS) supports two IoT back-end options: Azure IoT Hub (D), Microsoft's managed service for bidirectional device-to-cloud communication that CFS integrates with natively, and Azure IoT Central (C), a fully managed SaaS IoT platform that also integrates…

Submitted by layla.eg· Apr 18, 2026Describe Dynamics 365 Field Service

Question

A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service. You need to proactively monitor customer's equipment to identify problems and maintenance needs. Which two Connected Field Service options can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Options

ADynamics 365 Remote Assist integration
BDynamics 365 mobile app
CAzure IoT Central
DAzure IoT Hub

How the community answered

(57 responses)

A
2% (1)
B
5% (3)
C
93% (53)

Explanation

Connected Field Service (CFS) supports two IoT back-end options: Azure IoT Hub (D), Microsoft's managed service for bidirectional device-to-cloud communication that CFS integrates with natively, and Azure IoT Central (C), a fully managed SaaS IoT platform that also integrates with CFS for device monitoring and alert-to-work-order automation. Both allow proactive monitoring where sensor data triggers cases or work orders automatically. Dynamics 365 Remote Assist (A) is a mixed-reality collaboration tool for technicians already on site - it does not monitor equipment remotely. The Dynamics 365 mobile app (B) is used by field technicians to manage their work orders and is not a monitoring tool.

Topics

#Connected Field Service#IoT#Proactive Monitoring#Azure IoT

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