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MB-910 · Question #93
MB-910 Question #93: Real Exam Question with Answer & Explanation
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Submitted by carlos_mx· Apr 18, 2026Describe Dynamics 365 Customer Service
Question
A company is using Dynamics 365 Customer Service for case management. The company must use entitlements to enforce limitations on customer ticket creation. You need to design the entitlement terms. Which two metrics should you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- ANumber of hours
- BNumber of cases
- CInitial response time
- DHours of service
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Topics
#Dynamics 365 Customer Service#Entitlements#Case Management#Service Limitations