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MB-910 · Question #151

A company hosts webinars to attract new business. The company wants to create and manage webinars and attendees. You need to determine how webinars will be managed. Which product should you use?

The correct answer is C. Dynamics 365 Customer Insights - Journeys. To effectively create, manage, and track webinars and their attendees for new business acquisition, Dynamics 365 Customer Insights - Journeys is the dedicated solution.

Submitted by renata2k· Apr 18, 2026Explore the core capabilities of customer engagement apps in Dynamics 365

Question

A company hosts webinars to attract new business. The company wants to create and manage webinars and attendees. You need to determine how webinars will be managed. Which product should you use?

Options

  • ADynamics 365 Guides
  • BDynamics 365 Customer Voice
  • CDynamics 365 Customer Insights - Journeys
  • DDynamics 365 Sales

How the community answered

(40 responses)
  • A
    15% (6)
  • B
    8% (3)
  • C
    75% (30)
  • D
    3% (1)

Why each option

To effectively create, manage, and track webinars and their attendees for new business acquisition, Dynamics 365 Customer Insights - Journeys is the dedicated solution.

ADynamics 365 Guides

Dynamics 365 Guides is a mixed-reality application providing step-by-step instructions for workers, which is unrelated to webinar management.

BDynamics 365 Customer Voice

Dynamics 365 Customer Voice is used for creating and distributing surveys to gather customer feedback, not for hosting or managing webinars.

CDynamics 365 Customer Insights - JourneysCorrect

Dynamics 365 Customer Insights - Journeys (formerly Dynamics 365 Marketing) includes robust event management capabilities, specifically designed for planning, promoting, and managing online webinars, including registration, attendee tracking, and follow-up communications, directly addressing the requirement to manage webinars and attendees.

DDynamics 365 Sales

Dynamics 365 Sales primarily focuses on managing sales processes like leads, opportunities, and quotes, and does not natively provide comprehensive features for end-to-end webinar creation and management.

Concept tested: Dynamics 365 for event and webinar management

Source: https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/events-overview

Topics

#Webinar management#Marketing automation#Dynamics 365 Customer Insights - Journeys#Customer engagement apps

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