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MB-910 · Question #182

A technician receives a new job through the Field Service mobile app. The technician travels in a truck to the local airport to repair a baggage carousel. Upon arrival, the technician inspects the…

The correct answer is A. carousel. In Dynamics 365 Field Service, a Customer Asset represents a piece of equipment or property owned by the customer that is being serviced. The baggage carousel belongs to the airport (the customer) and is the item being inspected and repaired - making it the customer asset. The…

Submitted by deeparc· Apr 18, 2026Describe Dynamics 365 Field Service

Question

A technician receives a new job through the Field Service mobile app. The technician travels in a truck to the local airport to repair a baggage carousel. Upon arrival, the technician inspects the carousel, identifies that a spare part is needed, and retrieves the part from the truck before completing the repair. You need to identify the customer asset. Which item is the asset?

Options

  • Acarousel
  • Bairport
  • Ctruck
  • Dpart

How the community answered

(47 responses)
  • A
    91% (43)
  • B
    4% (2)
  • C
    2% (1)
  • D
    2% (1)

Explanation

In Dynamics 365 Field Service, a Customer Asset represents a piece of equipment or property owned by the customer that is being serviced. The baggage carousel belongs to the airport (the customer) and is the item being inspected and repaired - making it the customer asset. The airport is the Service Account (customer location), the truck is the technician's vehicle, and the spare part is an inventory item or product used during the repair. Only the carousel fits the definition of a customer asset.

Topics

#Field Service#Customer Asset#Work Orders#Service Management

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