MB-910 · Question #227
A company uses Dynamics 365 Sales. A user wants to see all activities for a contact record. You need to identify where the user should navigate to find the information. Where should you direct the…
The Timeline control in Dynamics 365 Sales provides a unified view of all activities, notes, and posts associated with a specific record. It allows users to quickly review the complete history of interactions for a contact record.
Question
Options
- ATimeline
- BAssistant
- CInsights
- DUp next
Why each option
The Timeline control in Dynamics 365 Sales provides a unified view of all activities, notes, and posts associated with a specific record. It allows users to quickly review the complete history of interactions for a contact record.
The Assistant provides proactive insights and reminders for upcoming activities or items needing attention, rather than a historical log of all past activities.
Insights typically refer to analytical data or AI-driven suggestions (e.g., Sales Insights), not a direct feed of all activities for a single record.
"Up next" is a component that shows immediate next steps or upcoming items, not a complete historical activity log for a record.
Concept tested: Dynamics 365 record activity history
Source: https://learn.microsoft.com/en-us/dynamics365/customer-service/customer-service-timeline-control
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