MB-910 Exam Questions

Which two components are included in Dynamics 365 Customer Insights - Journeys? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A company integrates LinkedIn Campaign Manager with Dynamics 365 Customer Insights - Journeys. Which two actions can the company perform using out-of-the-box features? Each correct...

A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Customer Insights - Journeys. The company wants to ensure that they can imp...

A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss stra...

A company uses Dynamics 365 Sales. You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue. Which standard rec...

Your company uses Dynamics 365 Sales. You need to prepare and send a quote to a customer. What are two possible ways to achieve the goal? NOTE: Each correct selection is worth one...

A customer needs a cost-effective sales solution that can display current news about a lead or an account. You recommend Microsoft Relationship Sales. Which two products are includ...

You are a sales representative for a company. Which Dynamics 365 Sales can you use to manage the sales pipeline?

A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution. NOTE: Each correc...

A company wants to be able to give quotes to customers from their parts list. You need to recommend a solution for the company. What should you recommend?

You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales. You need to review the timeline for a case that you are managing. Which type of act...

A company uses Dynamics 365 Customer Service. The company plans to use support queues to organize and monitor the progress of cases. Customer support agents will select cases from...

You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service. What is a valid use case for Dynamics 365 Connected Customer Service?

You manage a call center for a company that uses Dynamics 365 Customer Service. The call center's customer service manager wants to renew all expired entitlements to increase the d...

A company plans to implement Dynamics 365 Customer Service. The company wants to use the system to determine when customers are having an issue and need help. You need to track cus...

A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary employees to work during peak seasons. Temporary employees take much lo...

A company uses Dynamics 365 Field Service. You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work...

An air conditioning company uses Dynamics 365 Field Service. When a problem is detected with a customer's air conditioning system, a new case must be opened automatically. You need...

A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service. You need to proactively monitor customer's equipment to identify pro...

A company uses Dynamics 365 Field Service. The maintenance manager wants to be able to add a list of Questions to work orders to ensure that field technicians follow the same steps...

You use Dynamics 365 Field Service. Each time a customer contacts a call center to request service, you plan to send a technician to the customer's location. You receive a service...

You work for a job placement agency that uses Dynamics 365 Project Operations. A client needs an expert plumber to handle an emergency situation at their office. You need to identi...

You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations. You need to track information about electricians' qualifications professional l...

A company plans to implement Dynamics 365 Project Operations. Which two billing methods does Dynamics 365 Project Operations support? Each correct answer presents a complete soluti...

A company sells and services commercial refrigeration equipment. The company is implementing Dynamics 365 Project Operations. You need to ensure that you can select a service techn...

All employees at a company work eight hours each day Monday through Friday. A resource named Resource1 has 40 hours available for a specific week. You need to schedule Resource1 to...

You have a chart that displays a summary of accounts by industry. You need a chart that displays the same data grouped by city. You must be able to access the chart at a later date...

A company is considering implementing products and the product catalog in Dynamics 365 Sales. Sales transactions can occur in multiple currencies. The company wants to manage excha...

A company uses Dynamics 365 Sales. You need to analyze account data and create reports based on the analyses. Which solution should you use?

You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design team to support customer proposals. The latest versions of...

A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents. The company wants multiple users to access the latest version of a sales proposal in Dynami...

A company uses Dynamics 365 Customer Insights - Journeys. The company uses a third-party app to send email surveys to prospects to better understand their business needs. There is...

A company implements Dynamics 365 Customer Service for their support desk. Agents resolve issues based on their own personal experiences or they must try to recreate the problem. T...

A company has a large number of technicians that work in the field. You need to ensure that Dynamics 365 Field Service can automatically schedule work to minimize travel time for t...

A company is implementing Dynamics 365 Project Operations to manage projects for customers. You are training project managers on how to enter statements of work into the new system...

You need to update inventory data for a company's warehouse. Which two record types can you use to update the inventory? Each correct answer presents a complete solution. NOTE: Eac...

A company wants an application that meets the following requirements: Display the latest news about the company. Recommend leads to sales team members. You need to identify an appl...

A company uses Dynamics 365 Sales. You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells. You need to convert the lead to an op...

Which three capabilities are included in Dynamics 365 Customer Insights - Journeys? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one poin...

A company uses social media for marketing. The company wants to use out-of-the-box Dynamics 365 Customer Insights - Journeys functionality to streamline social media marketing. You...

You are a consultant working with a company that sells sporting equipment. The company uses Microsoft 365 and Dynamics 365 Sales. You need to recommend tools that integrate with Dy...

A company is using Dynamics 365 Customer Service for case management. The company must use entitlements to enforce limitations on customer ticket creation. You need to design the e...

A company uses Dynamics 365 Sales with out-of-the-box forms. Users must view logged phone calls and meetings for contacts. Which feature includes phone calls and meetings?

A company uses Dynamics 365 Sales. The company plans to use Linkedln Sales Navigator to increase sales productivity and assist salespersons in their daily duties. You need to ident...

A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract. You want to find other colleagues w...

A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents. The company wants multiple users to access the latest version of a sales proposal in Dynami...

Sales representatives need a view of all of their customers and the statistics that relate to these customers. You need to identify how to create visuals for sales representatives...

While implementing Connected Field Service in your company, there is a requirement to identify a part that might fail well in advance, so that the same can be repaired during the n...

Your company wants to reach out to the customer for the use case of Dynamics 365 Remote Assist. Which customers can you market for the same?

A Company has launched a new product in the market and wants to track and manage clients visiting a company's website to inquire about a new product. The company wants information...