A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract. You want to find other colleagues who have interacted…

The correct answer is B. Sales Insights. Dynamics 365 Sales Insights (B) includes a feature called 'Who Knows Who' that analyzes email and meeting data across the organization to identify which colleagues have existing relationships or past interactions with a given contact or account. This lets salespeople leverage…

Submitted by neha2k· Apr 18, 2026Describe Dynamics 365 Sales

Question

A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract. You want to find other colleagues who have interacted with the potential customer so that you can discuss strategies with the colleagues to close the deal with the customer. Which app should you recommend?

Options

APower Virtual Agents
BSales Insights
CCustomer Service Insights
DMarket Insights

How the community answered

(25 responses)

A
4% (1)
B
76% (19)
C
12% (3)
D
8% (2)

Explanation

Dynamics 365 Sales Insights (B) includes a feature called 'Who Knows Who' that analyzes email and meeting data across the organization to identify which colleagues have existing relationships or past interactions with a given contact or account. This lets salespeople leverage internal connections to warm up stalled deals. Power Virtual Agents (A) is a chatbot builder. Customer Service Insights (C) focuses on support analytics. Market Insights (D) tracks external market and social signals, not internal relationship history.

Topics

#Dynamics 365 Sales#Sales Insights#Customer Relationship Management#Sales strategy

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