A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution. NOTE: Each correct selection is worth

The correct answer is A. emails B. CSV files. Dynamics 365 Sales provides two out-of-the-box methods for capturing leads: (A) Emails - the system can automatically create lead records from incoming emails using server-side synchronization and automatic record creation rules, and (B) CSV files - leads can be bulk-imported usi

Submitted by javi_es· Apr 18, 2026Describe Dynamics 365 Sales

Question

A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Options

Aemails
BCSV files
CDynamics 365 Commerce
DDynamics 365 Customer Insights

How the community answered

(19 responses)

A
89% (17)
C
5% (1)
D
5% (1)

Explanation

Dynamics 365 Sales provides two out-of-the-box methods for capturing leads: (A) Emails - the system can automatically create lead records from incoming emails using server-side synchronization and automatic record creation rules, and (B) CSV files - leads can be bulk-imported using the standard data import wizard which accepts CSV-formatted files. Option C (Dynamics 365 Commerce) is a retail and e-commerce platform that does not have a native out-of-the-box lead capture integration with Sales. Option D (Dynamics 365 Customer Insights) is a customer data platform; while it can interact with Sales, it is not itself an out-of-the-box lead capture method in Dynamics 365 Sales.

Topics

#Dynamics 365 Sales#Lead capture#Data import#Out-of-the-box features

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