MB-910 · Question #4
A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app sh
The correct answer is D. Sales Insights. Dynamics 365 Sales Insights is the correct recommendation because it includes a feature called 'Who Knows Whom,' which analyzes email and meeting data from Office 365 to surface colleagues within your organization who have had prior interactions with a specific contact or custome
Question
Options
- ACustomer Service Insights
- BMarket Insights
- CPower Virtual Agents
- DSales Insights
How the community answered
(29 responses)- A3% (1)
- B7% (2)
- D90% (26)
Explanation
Dynamics 365 Sales Insights is the correct recommendation because it includes a feature called 'Who Knows Whom,' which analyzes email and meeting data from Office 365 to surface colleagues within your organization who have had prior interactions with a specific contact or customer. This directly addresses the need to find coworkers who have interacted with the potential customer so you can collaborate on deal strategies. Customer Service Insights (A) focuses on support case analytics. Market Insights (B) deals with social listening and market signals. Power Virtual Agents (C) is a chatbot platform - none of these provide relationship mapping between colleagues and external contacts.
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