MB-910 · Question #25
A company sells and services commercial refrigeration equipment. The company is implementing Dynamics 365 Project Operations. You need to ensure that you can select a service technician for an…
The correct answer is A. Resource skills C. Proficiency models. Resource Skills define the specific competencies a technician possesses (e.g., refrigeration repair, electrical certification), enabling you to match the right technician to the job's requirements. Proficiency Models define the levels of expertise for each skill (e.g., Level 1…
Question
Options
- AResource skills
- BResource roles
- CProficiency models
- DService-level agreements
How the community answered
(42 responses)- A79% (33)
- B12% (5)
- D10% (4)
Explanation
Resource Skills define the specific competencies a technician possesses (e.g., refrigeration repair, electrical certification), enabling you to match the right technician to the job's requirements. Proficiency Models define the levels of expertise for each skill (e.g., Level 1 through Level 5), so you can filter for technicians who meet a minimum required proficiency. Resource Roles classify a resource by job function (e.g., 'Service Technician') but do not capture granular expertise. Service-Level Agreements (SLAs) define response and resolution time targets, not technician capabilities.
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