MB-910 · Question #141
A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs. Work orders are created for repairs. No customizations have been made. A work order status must be
The correct answer is A. Open-Unscheduled C. Closed-Posted E. Scheduled. To automatically change a work order status in Dynamics 365 Field Service as resources are booked, specific bookable resource statuses must be used to trigger these transitions.
Question
Options
- AOpen-Unscheduled
- BOn Break
- CClosed-Posted
- DTraveling
- EScheduled
How the community answered
(28 responses)- A71% (20)
- B11% (3)
- D18% (5)
Why each option
To automatically change a work order status in Dynamics 365 Field Service as resources are booked, specific bookable resource statuses must be used to trigger these transitions.
'Open-Unscheduled' is a bookable resource status that is often used at the initial stage when a work order is ready for scheduling but a resource has not yet been assigned, allowing for the subsequent status change upon booking.
'On Break' is a bookable resource status indicating temporary unavailability during a shift and does not directly relate to the automated progression of a work order's overall status based on booking or completion.
'Closed-Posted' is a bookable resource status typically used to mark a booking as complete and its time processed, which is crucial for automatically moving the associated work order to a completed or 'posted' stage.
'Traveling' is a bookable resource status used to track a resource's movement to a job site, which affects availability and location but not the automatic change of the core work order status based on booking state.
'Scheduled' is a critical bookable resource status that signifies a resource has been assigned to a work order for a specific time, directly impacting the work order's status to reflect that it is now scheduled.
Concept tested: Dynamics 365 Field Service bookable resource statuses
Source: https://learn.microsoft.com/en-us/dynamics365/field-service/bookable-resource-status
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