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MB-910 · Question #141

A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs. Work orders are created for repairs. No customizations have been made. A work order status must be

The correct answer is A. Open-Unscheduled C. Closed-Posted E. Scheduled. To automatically change a work order status in Dynamics 365 Field Service as resources are booked, specific bookable resource statuses must be used to trigger these transitions.

Submitted by ashley.k· Apr 18, 2026Describe Dynamics 365 Field Service

Question

A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs. Work orders are created for repairs. No customizations have been made. A work order status must be automatically changed to the correct stage with resources are booked. Which three bookable resource statuses should you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Options

  • AOpen-Unscheduled
  • BOn Break
  • CClosed-Posted
  • DTraveling
  • EScheduled

How the community answered

(28 responses)
  • A
    71% (20)
  • B
    11% (3)
  • D
    18% (5)

Why each option

To automatically change a work order status in Dynamics 365 Field Service as resources are booked, specific bookable resource statuses must be used to trigger these transitions.

AOpen-UnscheduledCorrect

'Open-Unscheduled' is a bookable resource status that is often used at the initial stage when a work order is ready for scheduling but a resource has not yet been assigned, allowing for the subsequent status change upon booking.

BOn Break

'On Break' is a bookable resource status indicating temporary unavailability during a shift and does not directly relate to the automated progression of a work order's overall status based on booking or completion.

CClosed-PostedCorrect

'Closed-Posted' is a bookable resource status typically used to mark a booking as complete and its time processed, which is crucial for automatically moving the associated work order to a completed or 'posted' stage.

DTraveling

'Traveling' is a bookable resource status used to track a resource's movement to a job site, which affects availability and location but not the automatic change of the core work order status based on booking state.

EScheduledCorrect

'Scheduled' is a critical bookable resource status that signifies a resource has been assigned to a work order for a specific time, directly impacting the work order's status to reflect that it is now scheduled.

Concept tested: Dynamics 365 Field Service bookable resource statuses

Source: https://learn.microsoft.com/en-us/dynamics365/field-service/bookable-resource-status

Topics

#Dynamics 365 Field Service#Work Orders#Resource Booking#Status Management

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