Microsoft
MB-910 · Question #158
A company allows customers to submit cases through its website. A case type field on the webform has sales and service options. You need to add the case automatically to the sales or service queue bas
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Submitted by luis.pe· Apr 18, 2026Describe Dynamics 365 Customer Service
Question
A company allows customers to submit cases through its website. A case type field on the webform has sales and service options. You need to add the case automatically to the sales or service queue based on the field value, using only out-of-the-box functionality. What should you configure?
Options
- Arecord creation and update rule
- Bsequence
- Crouting rule
- Dassistant
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Topics
#Case management#Queue routing#Customer Service automation#Routing rules