You are evaluating Dynamics 365 Customer Service for a company. A company executive needs to understand which knowledge management features are available. You need to describe the features. Which thre

Dynamics 365 Customer Service does not natively provide a direct feature to convert *work orders* into knowledge articles; while articles can be linked to various records, cases are typically the primary source for converting to articles.

Dynamics 365 Customer Service facilitates the creation and management of knowledge articles in multiple languages, allowing organizations to cater to a global audience and provide consistent support content across different locales.

The knowledge management system in Dynamics 365 Customer Service offers powerful full-text search capabilities, enabling users to efficiently locate relevant articles by searching keywords and content within the knowledge base.

While images can be embedded in knowledge articles, Dynamics 365 Customer Service's out-of-the-box knowledge search functionality is primarily text-based and does not support image-based searching to find articles.

Dynamics 365 Customer Service incorporates a knowledge article lifecycle that includes an approval process, ensuring that articles are reviewed and validated for accuracy and quality before they are published and made accessible.