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MB-910 · Question #162
MB-910 Question #162: Real Exam Question with Answer & Explanation
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Submitted by jaden.t· Apr 18, 2026Describe Dynamics 365 Customer Service
Question
You are evaluating Dynamics 365 Customer Service for a company. A company executive needs to understand which knowledge management features are available. You need to describe the features. Which three features should you describe? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- AConverting work orders to knowledge articles
- BCreating multilingual knowledge articles
- CPerforming a full-text search
- DPerforming an image-based search
- EApproving knowledge articles before publication
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Topics
#Dynamics 365 Customer Service#Knowledge Management#Customer Engagement Apps#Features