A customer service supervisor uses the Omnichannel Sentiment Analysis dashboard. You need to describe how the dashboard can be personalized. Which two personalization options can you use? Each…

The correct answer is B. bookmarks C. filters. The Omnichannel Sentiment Analysis dashboard in Dynamics 365 Customer Service is built on Power BI embedded analytics. Power BI supports two key user-level personalization features: Bookmarks (saved snapshots of a report state including applied filters and visual…

Submitted by mateo_ar· Apr 18, 2026Describe Dynamics 365 Customer Service

Question

A customer service supervisor uses the Omnichannel Sentiment Analysis dashboard. You need to describe how the dashboard can be personalized. Which two personalization options can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Options

Atile rearranging
Bbookmarks
Cfilters
Dsorting

How the community answered

(32 responses)

A
3% (1)
B
94% (30)
D
3% (1)

Explanation

The Omnichannel Sentiment Analysis dashboard in Dynamics 365 Customer Service is built on Power BI embedded analytics. Power BI supports two key user-level personalization features: Bookmarks (saved snapshots of a report state including applied filters and visual configurations, allowing users to return to a specific view) and Filters (applying slicers or filter pane selections to focus on specific data segments). Tile rearranging is a feature of classic Power BI dashboards, not embedded reports, and Sorting is not a persistable personalization option at the user level in this context.

Topics

#Dynamics 365 Customer Service#Dashboard Personalization#Omnichannel Sentiment Analysis#Reporting and Analytics

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