Operations head of a company wants its field service agents to follow specific actions on dealing with a particular request/issue. These actions should be reusable for all agents dealing with the…

The correct answer is C. Service Task Type. Service tasks are used to create process steps or checklists, for the field agent to follow when completing a work order, and can be added manually or by associating incident types with each work order. Creating numerous service tasks is a good way of guiding a field agent…

Submitted by yousef_jo· Apr 18, 2026Describe Dynamics 365 Field Service

Question

Operations head of a company wants its field service agents to follow specific actions on dealing with a particular request/issue. These actions should be reusable for all agents dealing with the same time of request/issue. Which feature should be used from Dynamics 365 field service to achieve the requirement?

Options

AWork Order
BWork Order Type
CService Task Type
DDispatcher

How the community answered

(64 responses)

A
13% (8)
B
3% (2)
C
77% (49)
D
8% (5)

Explanation

Service tasks are used to create process steps or checklists, for the field agent to follow when completing a work order, and can be added manually or by associating incident types with each work order. Creating numerous service tasks is a good way of guiding a field agent through the work order process. https://learn.microsoft.com/en-us/dynamics365/field-service/set-up-service-task-types

Topics

#Dynamics 365 Field Service#Service Task Type#Work Order Management#Reusable Service Actions

Community Discussion

No community discussion yet for this question.

Full MB-910 Practice