A company plans to use Customer Service. Supervisors must be able to use insights dashboards to gauge performance and aspects of the service process. You need to identify what the dashboards offer…

Question

Options

• Aschedules
• Bqueues
• Cassets
• Dagents

• A
  5% (2)
• B
  93% (39)
• C
  2% (1)

Explanation

Omnichannel historical analytics reports The following dashboard reports are available for Omnichannel historical analytics. The Queue dashboard gives you a broad overview of the customer service experience in your organization by providing insights into how specific queues are operating. The Agent dashboard shows charts and KPIs that you can use to guide service representatives and understand overall representative performance. The Summary dashboard gives you an integrated view of the Copilot agent and Omnichannel The Conversation dashboard gives you a broad overview of the assisted support customer service experience in your organization. The Bot dashboard shows charts and KPIs that you can use to understand how AI agents are playing a role in a support organization. https://learn.microsoft.com/en-us/dynamics365/customer-service/use/omnichannel-analytics-

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