BA-201 Practice Questions
321 real BA-201 exam questions with expert-verified answers and explanations. Page 5 of 7.
- Question #201Elicit & Analyze
The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective,...
User StoriesINVEST PrincipleAgile SprintsSprint Management - Question #202Elicit & Analyze
As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories ra...
User StoriesAgile RequirementsAcceptance CriteriaRequirements Validation - Question #203Elicit & Analyze
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively. What should the BA confirm about the user storie...
User Story QualityAgile RequirementsPrioritizationEstimation - Question #204Discover
A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas wa...
Requirements GatheringStakeholder IdentificationUser Acceptance TestingPersona - Question #205Facilitate
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross- functional project to implement Customer 360. It is time for user acceptance testing...
User Acceptance Testing (UAT)Business Analyst RoleTesting CoordinationProject Phases - Question #206Document
A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud. What should the BA do to help prevent gaps from being discovered af...
User Acceptance Testing (UAT)Test Script DesignRequirements CoverageService Cloud - Question #207Elicit & Analyze
Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scri...
User Acceptance Testing (UAT)Test ScopeRequirements AnalysisInterconnected Objects - Question #208Facilitate
A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers. The business analyst (BA) is coordinating the test case execution and sup...
User Acceptance TestingDefect ManagementBA ResponsibilitiesIssue Reproduction - Question #209Elicit & Analyze
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information ab...
Stakeholder AnalysisOrganizational StructureBusiness Analysis TechniquesProject Context - Question #210Collaborate
The VP of sales at Cloud Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA)...
Sales-Marketing AlignmentLead QualificationCollaboration WorkshopsProcess Improvement - Question #211Elicit & Analyze
The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the sale...
Journey MappingCustomer ExperienceCustomer LifecycleElicitation Techniques - Question #212Administer
Up to how many Profiles can a User have?
User ProfileAccess ManagementSalesforce SecurityUser Management - Question #213Administer
Which users will be able to reset a Single Sign-On user Password?
User ManagementSingle Sign-On (SSO)Administrator PrivilegesPassword Reset - Question #214Elicit & Analyze
The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future...
Waterfall methodologyRequirements approvalProject phase managementBA responsibilities - Question #215Collaborate
Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a...
Stakeholder ManagementTrust BuildingProfessional ConductCommunication Skills - Question #216Elicit & Analyze
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements. Wh...
Elicitation TechniquesPrototypingRequirements VisualizationBusiness Analyst - Question #217Elicit & Analyze
Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for...
Gap analysisBusiness analysis techniquesCurrent state analysisFuture state planning - Question #218Elicit & Analyze
The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have ye...
Process EvaluationBenchmarksBusiness Analysis Best PracticesPerformance Measurement - Question #219Facilitate
The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilit...
Scrum EventsSprint ReviewStakeholder Feedback - Question #220Facilitate
The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end...
User feedbackFeature demonstrationStakeholder engagementPre-rollout activities - Question #221Elicit & Analyze
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle. How c...
Process MappingSales Cycle AnalysisCurrent State AnalysisBusiness Analysis Techniques - Question #222Elicit & Analyze
Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the followi...
Process AnalysisBusiness Process MappingBusiness Analyst SkillsService Cloud - Question #223Elicit & Analyze
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will...
Process FlowsSolution VisionBusiness Analysis ArtifactsStakeholder Communication - Question #224Elicit & Analyze
The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can diffe...
Process mappingRequirements elicitationWorkshopsBusiness process analysis - Question #225Elicit & Analyze
A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA need...
Stakeholder identificationRequirements elicitationBusiness analysis techniquesProject initiation - Question #226Discover
A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's curren...
Process MappingBusiness Analysis TechniquesProcess ImprovementStakeholder Engagement - Question #227Facilitate
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are dif...
Stakeholder managementEscalation proceduresCommunication challengesFacilitation - Question #228Administer
What is the storage of the Developer Pro Sandbox?
Salesforce SandboxesDeveloper Pro SandboxStorage Limits - Question #229Administer
When creating a new User how can the Admin make sure a temporary password is generated?
User ManagementPassword ManagementSalesforce AdminNew User Creation - Question #230Elicit & Analyze
Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead...
User StoriesChange ManagementDevOps ToolsVersion Control - Question #231Elicit & Analyze
Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business analyst (BA) on the implementation has 2 years of experience with Service Cloud....
User Story Best PracticesRequirements DocumentationAgile Methodology - Question #232Elicit & Analyze
Cloud Kicks uses declarative change set development to deliver its Salesforce customizations. The business analyst (BA) works with the technical leas on the project to track change...
Salesforce DeploymentChange SetsMetadata CoverageManual Migration - Question #233Elicit & Analyze
An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to-Cash process and has asked the business analyst (BA) to pull together some hi...
Capability MapBusiness Process AutomationStakeholder ManagementQuote-to-Cash - Question #234Elicit & Analyze
The Business analyst (BA) at Northern Outfitters (NTO) has gathered preliminary functional requirements for an upcoming Salesforce implementation project. Before translating these...
Stakeholder AnalysisRequirements ElicitationBusiness Analysis PlanningProject Initiation - Question #235Elicit & Analyze
A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sa...
User StoriesPersonaRequirements GatheringContact Management - Question #236Elicit & Analyze
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA). The IT directory has asked the BA to use application Lifecycle Managemen...
ALM CycleBusiness Analyst RolesRequirements GatheringBusiness Process Analysis - Question #237Discover
A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session. Which issue should concern the BA most?
Technical DebtIssue PrioritizationDiscovery PhaseSystem Health - Question #238Document
The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and...
Release PlanningBusiness Analyst DocumentsProject DeliveryStakeholder Communication - Question #239Facilitate
Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst...
Stakeholder EngagementCommunication SkillsRelationship BuildingBusiness Needs Elicitation - Question #240Elicit & Analyze
Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the exist...
Business Process MappingStakeholder AlignmentRequirements ElicitationProcess Analysis - Question #241Elicit & Analyze
A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once...
User Acceptance Testing (UAT)Testing PhasesBusiness Analyst RoleStakeholder Management - Question #242Facilitate
Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team. How should the business analyst help the EMEA sales team...
User AdoptionIn-App GuidanceChange ManagementPost-Implementation - Question #243Collaborate
Northern Trail Outfitter is eliciting feedback from a small number of key stakeholders within the organization for improvements to the current opportunity pipeline process. One of...
Stakeholder managementElicitation techniquesInterviewingCommunication strategies - Question #244Elicit & Analyze
A business analyst JBA for Northern Trail Outfitters (NTO) is reviewing the business backlog and determines that many of the requirements would require custom code that is expensiv...
Backlog PrioritizationStakeholder ManagementSalesforce Platform KnowledgeBusiness Value - Question #245Elicit & Analyze
Cloud Kicks has decided to implement a case management process through Service Cloud. A business analyst (BA) has been tasked with writing requirements for this new feature. Which...
Requirements ManagementBusiness Analysis ProcessService CloudRequirement Documentation - Question #246Document
Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following: - All logins must use...
Non-functional requirementsPerformance requirementsSecurity requirementsRequirements Documentation - Question #247Elicit & Analyze
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user sto...
User StoriesAgile PracticesRequirements Elicitation - Question #248Elicit & Analyze
The sales teams at Universal Containers (UC) want to add a custom field to a page layout. The IT manager reminds the business analyst (BA) that UC uses the Application Lifecycle Ma...
ALM ProcessRequirements GatheringBusiness Analyst ResponsibilitiesCustomization Process - Question #249Elicit & Analyze
The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards whic...
Agile MethodologyDefinition of DoneCode QualityDeployment Readiness - Question #250Elicit & Analyze
Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in...
Strategy AnalysisBusiness Analysis TechniquesProblem SolvingSolution Definition