BA-201 · Question #250
Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce. Which…
The correct answer is A. Strategy Analysis. Strategy Analysis is the appropriate technique when the business has a problem but is unsure of the solution. In this case, Cloud Kicks has reporting and metrics challenges affecting service agent scheduling, and the VP of Service does not know how Salesforce can solve it…
Question
Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce. Which analysis should a business analyst perform?
Options
- AStrategy Analysis
- BStakeholder Analysis
- CEnterprise Analyst
How the community answered
(58 responses)- A78% (45)
- B16% (9)
- C7% (4)
Explanation
Strategy Analysis is the appropriate technique when the business has a problem but is unsure of the solution. In this case, Cloud Kicks has reporting and metrics challenges affecting service agent scheduling, and the VP of Service does not know how Salesforce can solve it. Strategy Analysis helps the BA assess the current state (the problem), define the desired future state (accurate reporting and scheduling), and identify potential solution options within Salesforce. Stakeholder Analysis (B) identifies who has influence or interest in a project - useful, but not the right tool for solving this type of problem. Enterprise Analysis is a broader organizational technique and not the most targeted approach for this specific challenge.
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