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BA-201 · Question #226
BA-201 Question #226: Real Exam Question with Answer & Explanation
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Question
A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process. What are the top three benefits of creating a process map?
Options
- AEngages stakeholders, identifies improvements, and starts the change process
- BBuilds accountability, increases revenue, and decreases overall time spent on requirements
- CIdentifies improvements, decreases project costs, and starts the change process
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Topics
#Process Mapping#Business Analysis Techniques#Process Improvement#Stakeholder Engagement