BA-201 · Question #226
A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return
The correct answer is A. Engages stakeholders, identifies improvements, and starts the change process. A process map is a visual representation of a business process that helps to engage stakeholders, identify improvements, and start the change process. By creating a process map, the business analyst can understand the current state of the process, identify pain points and opportu
Question
A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process. What are the top three benefits of creating a process map?
Options
- AEngages stakeholders, identifies improvements, and starts the change process
- BBuilds accountability, increases revenue, and decreases overall time spent on requirements
- CIdentifies improvements, decreases project costs, and starts the change process
How the community answered
(54 responses)- A91% (49)
- B7% (4)
- C2% (1)
Explanation
A process map is a visual representation of a business process that helps to engage stakeholders, identify improvements, and start the change process. By creating a process map, the business analyst can understand the current state of the process, identify pain points and opportunities for improvement, and communicate the findings and recommendations to the stakeholders. A process map also helps to initiate the change process by providing a baseline for measuring the impact of the proposed solutions. https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification- prep/business-process-mapping
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