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BA-201 · Question #227
BA-201 Question #227: Real Exam Question with Answer & Explanation
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Facilitate
Question
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need. What should the BA do when they find it difficult to get a response?
Options
- APut extra effort into following up with the SMEs.
- BLimit effort to contact the unresponsive SMEs.
- CEscalate the concern to the SMEs' manager.
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Topics
#Stakeholder management#Escalation procedures#Communication challenges#Facilitation