Salesforce
BA-201 · Question #239
Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this t
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Facilitate
Question
Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition. Which of set if actions are the most effective business needs from stakeholders?
Options
- Asend surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store
- BMock up a design; build a prototype; demonstrate functionality to end users; and collect feedback
- CUse multiple forms of communication; build trust; show empathy; and get commitment for next
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Topics
#Stakeholder Engagement#Communication Skills#Relationship Building#Business Needs Elicitation