BA-201 · Question #239
Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this…
The correct answer is C. Use multiple forms of communication; build trust; show empathy; and get commitment for next. When facilitating a major transition with resistant or disengaged stakeholders, the foundation is relationship-building: communicating through multiple channels, showing empathy for pain points, earning trust, and securing explicit commitment for follow-up actions. These…
Question
Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition. Which of set if actions are the most effective business needs from stakeholders?
Options
- Asend surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store
- BMock up a design; build a prototype; demonstrate functionality to end users; and collect feedback
- CUse multiple forms of communication; build trust; show empathy; and get commitment for next
How the community answered
(16 responses)- A13% (2)
- B6% (1)
- C81% (13)
Explanation
When facilitating a major transition with resistant or disengaged stakeholders, the foundation is relationship-building: communicating through multiple channels, showing empathy for pain points, earning trust, and securing explicit commitment for follow-up actions. These behaviors make stakeholders willing to share honest needs. Option A lists elicitation techniques (surveys, observation) but skips the relational prerequisites. Option B describes design and prototyping activities that come after requirements are understood-not during elicitation.
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