BA-201 · Question #240
Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The…
The correct answer is B. Focus on the inputs and outcomes of the current process. When stakeholders cannot agree on the specific steps of a process, redirecting the conversation to what enters the process (inputs) and what it must produce (outcomes) provides neutral common ground. Most stakeholders can agree on boundaries even when they disagree on internal…
Question
Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The BA is having difficulty documenting the process because there is disagreement among the stakeholders about the steps that are being followed. Which recommendation should the BA make to help the stakeholders reach agreement about the process?
Options
- ARefer to the Responsible, Accountable, Consulted, informed (RACI) chart to determine who is
- BFocus on the inputs and outcomes of the current process
- CBrainstorm ideas to make the process more efficient.
How the community answered
(44 responses)- A14% (6)
- B57% (25)
- C30% (13)
Explanation
When stakeholders cannot agree on the specific steps of a process, redirecting the conversation to what enters the process (inputs) and what it must produce (outcomes) provides neutral common ground. Most stakeholders can agree on boundaries even when they disagree on internal mechanics-and shared agreement on inputs/outputs then makes it easier to work backward to the steps. Referencing a RACI chart (A) clarifies roles but does not resolve process disagreements. Brainstorming improvements (C) is premature when the current state is not yet agreed upon.
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