BA-201 · Question #221
BA-201 Question #221: Real Exam Question with Answer & Explanation
The correct answer is A: It can show the relationship between the steps and actions in the sales cycle to communicate and. This answer describes how process mapping can help the BA get started on this project of analyzing and breaking down CK's typical sales cycle. Process mapping is a technique that involves creating a visual representation of a business process, showing its inputs, outputs, steps,
Question
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle. How can process mapping help the BA get started on this project?
Options
- AIt can show the relationship between the steps and actions in the sales cycle to communicate and
- BIt can model changes in the current customer experience, analyze each change's potential for
- CIt can display complex ideas in a consistent format, highlight blockers and impediments to help
Explanation
This answer describes how process mapping can help the BA get started on this project of analyzing and breaking down CK's typical sales cycle. Process mapping is a technique that involves creating a visual representation of a business process, showing its inputs, outputs, steps, actions, decisions, roles, and dependencies. Process mapping can help the BA communicate and understand how a process works in its current state, and identify areas for improvement or optimization. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick- look/use-process-mapping-to-understand-your-business
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