An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org. What should the business analyst do first before a future…

Question

Options

• AManage project integrations with the technical team.
• BDiscuss project trade-offs with the executive sponsor.
• CHold a kickoff meeting to set expectations with the project team.

• A
  4% (1)
• B
  8% (2)
• C
  88% (22)

Explanation

The first thing that the business analyst should do before a future state is proposed to key stakeholders is to hold a kickoff meeting to set expectations with the project team. A kickoff meeting is an important step in initiating a Salesforce project, as it helps to establish the project vision, goals, scope, roles, responsibilities, communication plan, and success criteria. A kickoff meeting also helps to build rapport and trust among the project team members, as well as identify any potential risks or issues that may affect the project delivery. https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification- prep/project-initiation

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