Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract"?

Question

Options

• ACapability model
• BSIPOC (Suppliers, Inputs, Process, Outputs, Customers)
• CValue stream map

• A
  86% (42)
• B
  10% (5)
• C
  4% (2)

Explanation

A capability model (also known as a business capability map) is used at the beginning of a project to identify and organize high-level business process areas - such as 'Prospect to Contract,' 'Order to Cash,' or 'Issue to Resolution.' It provides a strategic, bird's-eye view of what the organization does without detailing how it is done. This high-level view guides the scope of a Salesforce implementation. A SIPOC (Option B) is used to detail a specific process by mapping its Suppliers, Inputs, Process steps, Outputs, and Customers - it is more granular. A Value Stream Map (Option C) is used to visualize the flow of materials and information to identify waste - it is typically more detailed and focused on efficiency.

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