BA-201 · Question #223
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated…
The correct answer is B. Annotated process flows with modifications to an existing process. The goal here is to illustrate a vision of a solution - not document pain points (C) or provide technical specs (A). Annotated process flows are the ideal artifact because they start from something stakeholders already recognize (the existing process), then visually mark up…
Question
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features. Which artifact should help the BA illustrate the vision of a solution to stakeholders?
Options
- ADetailed user stories with technical documentation about the existing process
- BAnnotated process flows with modifications to an existing process
- CCollected pain points from people who follow the existing process
How the community answered
(29 responses)- A7% (2)
- B83% (24)
- C10% (3)
Explanation
The goal here is to illustrate a vision of a solution - not document pain points (C) or provide technical specs (A). Annotated process flows are the ideal artifact because they start from something stakeholders already recognize (the existing process), then visually mark up what will change, what will be automated, and what remains manual. Annotations provide context directly on the diagram, making it easy for non-technical stakeholders to follow the proposed changes without needing to read separate documentation. This approach bridges the gap between current and future state in a single, intuitive visual.
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