BA-201 · Question #231
BA-201 Question #231: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the user stories the BA wrote for the implementation: "A customer service representative wants to use Salesforce Macros to update notes and change the case stats to close to reduce the time spent on each case." Which mistake did the BA make when writing this user story?
Options
- AThe incorrect persona was used in the story.
- BThe story included feature- specific language.
- CThe story explained the value to the user.
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