BA-201 · Question #233
An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level…
The correct answer is A. A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash. The executive is asking for high-level information on possible solutions - this is a solution exploration conversation, not a process documentation exercise. A capability map is the right artifact here because it communicates what Salesforce and AppExchange products can do at a…
Question
An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions. Which type of document should the BA present to the stakeholders?
Options
- AA capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash
- BA SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash
- CA business process map detailing the existing step-by-step Quote-to-Cash process
How the community answered
(39 responses)- A72% (28)
- B21% (8)
- C8% (3)
Explanation
The executive is asking for high-level information on possible solutions - this is a solution exploration conversation, not a process documentation exercise. A capability map is the right artifact here because it communicates what Salesforce and AppExchange products can do at a high level, enabling executives to understand which capabilities exist and how they could address the business need. A SIPOC map (B) documents inputs/outputs of the current process but doesn't speak to solutions. A business process map (C) details the existing process, which the executive already knows - they want to know what solutions are available, not a description of the current state.
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