BA-201 · Question #209
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project…
The correct answer is B. Stakeholder Analysis. Stakeholder Analysis is the technique of identifying all individuals and groups affected by or involved in a project, understanding their roles, interests, influence, and how they relate to each other. Reviewing an organization's structure - including department functions…
Question
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC. Which technique is the BA using?
Options
- AEnterprise Analysis
- BStakeholder Analysis
- CStrategy Analysis
How the community answered
(41 responses)- A10% (4)
- B85% (35)
- C5% (2)
Explanation
Stakeholder Analysis is the technique of identifying all individuals and groups affected by or involved in a project, understanding their roles, interests, influence, and how they relate to each other. Reviewing an organization's structure - including department functions, interdepartmental interactions, and reporting hierarchies - is a hallmark of stakeholder analysis. It helps the BA understand who the key players are and how to engage them. Enterprise Analysis (A) focuses on assessing the organization's capabilities and opportunities at a strategic level. Strategy Analysis (C) focuses on defining the change strategy and future state vision, not mapping organizational relationships.
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