BA-201 · Question #217
BA-201 Question #217: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal. Which type of document should the BA use to meet the requirement?
Options
- AChange management
- BUse case
- CGap analysis
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