500-442 Exam Questions
61 real 500-442 exam questions with expert-verified answers and explanations. Page 1 of 2.
- Question #1
What is the maximum number of attributes that can be assigned to an Agent?
- Question #2
Which two components are needed to setup RONA? (Choose two.)
- Question #3
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
- Question #4
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
- Question #5
What is the suggested mechanism to offer coaching to agents by supervisors?
- Question #6
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
- Question #7
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
- Question #8
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- Question #9
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- Question #10
What are two possible Outbound Dialing Modes? (Choose two.]
- Question #11
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
- Question #12
What does Precision Routing use to determine if an agent is part of its pool?
- Question #13
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
- Question #14
How does CUCM function in CCE?
- Question #15
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- Question #16
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)
- Question #17
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
- Question #18
What are two channels or features supported by ECE? (Choose two.)
- Question #19
Where are external voice DNs sourced from in a CCE Dial Plan?
- Question #20
What are the two main features of the Cisco VVB? (Choose two.)
- Question #21
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- Question #22
How can the Extension Mobility feature be described?
- Question #23
Which microapp is used to gather information from the caller?
- Question #24
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)
- Question #25
When is the IVR leg established in a CCE Call Flow?
- Question #26
Which variable remains available to all scripts in the system until reset?
- Question #27
Which tool can be used to verify the configuration of Basic Call settings?
- Question #28
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
- Question #29
How many clusters of Finesse will a single PG support?
- Question #30
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- Question #31
Which two functionalities should a Contact Center typically be provided? (Choose two.)
- Question #32
Where should the RONA setting be positioned the highest?
- Question #33
What are two default CCB VXML applications that could be modified? (Choose two.)
- Question #34
What is the function of the CVP Subdialog Return element in a VXML application?
- Question #35
How are additional ICM Tools added?
- Question #36
Which VVB CLI command can set an individual media file to an expired state?
- Question #37
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)
- Question #38
What is the goal of identifying a call type?
- Question #39
Which communication protocol is being used between PG/Router and Live Data to generate report information?
- Question #40
Which two components must a script be associated with to run? (Choose two.)
- Question #41
How many teams can an Agent be a part of?
- Question #42
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
- Question #43
Which two steps are required to configure a Supervisor? (Choose two.)
- Question #44
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- Question #45
Which two steps are required to configure RONA for CCE? (Choose two.)
- Question #46
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
- Question #47
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part...
- Question #48
How many Workflows are supported by Finesse?
- Question #49
Which two types of scripts can be created with the Script Editor? (Choose two.)
- Question #50
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)