500-442 Exam Questions

What is the maximum number of attributes that can be assigned to an Agent?

Which two components are needed to setup RONA? (Choose two.)

In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

What is the suggested mechanism to offer coaching to agents by supervisors?

Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

Which two servers can be accessed from the Web Administration tool? (Choose two.)

What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

What are two possible Outbound Dialing Modes? (Choose two.]

Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

What does Precision Routing use to determine if an agent is part of its pool?

Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

How does CUCM function in CCE?

What are two descriptions for the Agent Targeting Rule? (Choose two.)

What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

What are two tools an Agent Desktop Admin Role can access? (Choose two.)

What are two channels or features supported by ECE? (Choose two.)

Where are external voice DNs sourced from in a CCE Dial Plan?

What are the two main features of the Cisco VVB? (Choose two.)

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

How can the Extension Mobility feature be described?

Which microapp is used to gather information from the caller?

What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

When is the IVR leg established in a CCE Call Flow?

Which variable remains available to all scripts in the system until reset?

Which tool can be used to verify the configuration of Basic Call settings?

What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

How many clusters of Finesse will a single PG support?

Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

Which two functionalities should a Contact Center typically be provided? (Choose two.)

Where should the RONA setting be positioned the highest?

What are two default CCB VXML applications that could be modified? (Choose two.)

What is the function of the CVP Subdialog Return element in a VXML application?

How are additional ICM Tools added?

Which VVB CLI command can set an individual media file to an expired state?

Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

What is the goal of identifying a call type?

Which communication protocol is being used between PG/Router and Live Data to generate report information?

Which two components must a script be associated with to run? (Choose two.)

How many teams can an Agent be a part of?

What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

Which two steps are required to configure a Supervisor? (Choose two.)

Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

Which two steps are required to configure RONA for CCE? (Choose two.)

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part...

How many Workflows are supported by Finesse?

Which two types of scripts can be created with the Script Editor? (Choose two.)

Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)