Cisco
500-442 · Question #4
500-442 Question #4: Real Exam Question with Answer & Explanation
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Question
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
Options
- AAccess a database and provide the caller with all the needed information to complete the
- BTCP/IP connections through the network
- Creporting
- Dheartbeat mechanism between Contact Center components
- ECaller defines the reason for the call from several menu options: By interacting with IVR menu
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