What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

The correct answer is B. DPCCE 12K: This model, designed for larger deployments, supports integration with various D. DPCCE 4K: Similar to the 12K model but designed for smaller scale deployments, this model. The two PCCE deployment models that support the Avaya ACD Integration are DPCCE 12K and DPCCE 4K. DPCCE 12K is a distributed PCCE deployment model that supports up to 12,000 agents, while DPCCE 4K is a distributed PCCE deployment model that supports up to 4,000 agents. The two…

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APCCE Admin Mode
BDPCCE 12K: This model, designed for larger deployments, supports integration with various
CPCCE 2K
DDPCCE 4K: Similar to the 12K model but designed for smaller scale deployments, this model
EPCCE Lab Mode

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(41 responses)

A
10% (4)
B
83% (34)
C
2% (1)
E
5% (2)

Explanation

The two PCCE deployment models that support the Avaya ACD Integration are DPCCE 12K and DPCCE 4K. DPCCE 12K is a distributed PCCE deployment model that supports up to 12,000 agents, while DPCCE 4K is a distributed PCCE deployment model that supports up to 4,000 agents. The two PCCE (Packaged Contact Center Enterprise) deployment models that support the Avaya Automatic Call Distributor (ACD) Integration are: third- party ACDs, including Avaya, allowing for a seamless connection and call routing between also supports integration with Avaya ACDs, providing flexibility in connecting Cisco's contact center solutions with Avaya's call distribution systems.

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#PCCE deployment models#Avaya ACD integration#DPCCE 12K#DPCCE 4K

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