500-442 · Question #60
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
The correct answer is D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP. In a Cisco Contact Center Enterprise (CCE) Call Flow, after a call arrives and is held on a port on the Ingress Gateway, the next step is typically D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server. This step initiates the…
Question
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
Options
- AICM responds to the Route Request by running a Routing Script.
- BCVP delivers a Route Request to the ICM Central Controller.
- CCVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of
- DUsing a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP
How the community answered
(54 responses)- A4% (2)
- B11% (6)
- C6% (3)
- D80% (43)
Explanation
In a Cisco Contact Center Enterprise (CCE) Call Flow, after a call arrives and is held on a port on the Ingress Gateway, the next step is typically D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server. This step initiates the call's entry into the Cisco Voice Portal (CVP) for further processing, which may include IVR interactions, queueing, or routing to an agent based on the defined call routing logic.
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