500-442 · Question #28
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
The correct answer is A. The voice gateway may modify the digits presented to downstream devices. C. The PSTN is responsible for delivering the inbound call to a voice gateway. The PTSN is responsible for routing the call to the agent. The two primary roles of the PSTN and voice gateway in the Unified CCE solution are delivering the inbound call to the voice gateway and routing the call to the agent. The voice gateway may modify the digits presented…
Question
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
Options
- AThe voice gateway may modify the digits presented to downstream devices.
- BThe voice gateway provides IVR functionality in a Contact Center deployment.
- CThe PSTN is responsible for delivering the inbound call to a voice gateway.
- DThe PTSN is responsible for routing the call to the agent.
- EThe voice gateway is responsible for routing the call to the agent.
How the community answered
(57 responses)- A89% (51)
- B2% (1)
- D2% (1)
- E7% (4)
Explanation
The PTSN is responsible for routing the call to the agent. The two primary roles of the PSTN and voice gateway in the Unified CCE solution are delivering the inbound call to the voice gateway and routing the call to the agent. The voice gateway may modify the digits presented to downstream devices, but it does not provide IVR functionality in a Contact Center deployment, nor is it responsible for routing the call to the agent.
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