What are the two main features of the Cisco VVB? (Choose two.)

Question

Options

• Aprovides multilingual support for Cisco VVB server prompts for Automated Speech Recognition
• Ballows an agent to retrieve the required information through voice commands without interacting
• Csupports only one language for Cisco VVB server prompts for Automated Speech Recognition
• Dprovides a more comprehensive and effective agent service by efficiently handling call traffic with
• Eallows customers to retrieve the required information through voice commands without interacting

• A
  89% (41)
• B
  2% (1)
• C
  7% (3)
• D
  2% (1)

Explanation

Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: - Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition - Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. -Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. - Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time. b11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration- guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf

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