What are two descriptions for the Agent Targeting Rule? (Choose two.)

Question

Options

• ASimplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG): By
• BAgent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent
• CThe Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range
• DAgent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU
• EAllows Call Routing to be configured by specifying the Agent Extension range and valid

• A
  77% (47)
• B
  3% (2)
• C
  5% (3)
• D
  15% (9)

Explanation

The Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG) by allowing the configuration of Media groups by specifying the Agent id range and valid Routing Clients. Additionally, the Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients. The Agent Targeting Rule in Cisco Contact Center Enterprise (CCE) serves two main purposes: defining rules that target specific agents or groups of agents based on their extensions or other criteria, the configuration process for call routing is streamlined, making it easier to manage and Routing Clients: This enables precise routing decisions to be made, ensuring that calls are directed to the appropriate agents based on predefined rules and criteria.

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