How does CUCM function in CCE?

The correct answer is A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the. In the Cisco Contact Center Enterprise (CCE) environment, CUCM functions as per option A. Unified Communications Manager (CUCM) queries the Intelligent Contact Management (ICM) component on how to handle Unified CCE calls and then routes the call according to the instructions…

Cisco Unified CCE Solution

Question

Options

AUnified CM asks ICM what to do with Unified CCE calls and routes the call according to the
BA Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers
CUnified CM asks CVP what to do with Unified CCE calls and routes the call according to the
DIn a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which

How the community answered

(42 responses)

A
88% (37)
B
2% (1)
C
2% (1)
D
7% (3)

Explanation

In the Cisco Contact Center Enterprise (CCE) environment, CUCM functions as per option A. Unified Communications Manager (CUCM) queries the Intelligent Contact Management (ICM) component on how to handle Unified CCE calls and then routes the call according to the instructions provided by the Unified CCE. This integration allows for seamless call routing and management within the contact center ecosystem.

Topics

#CUCM#ICM#call routing#CCE architecture

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