Cisco
500-442 · Question #13
500-442 Question #13: Real Exam Question with Answer & Explanation
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Question
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
Options
- Acost
- Bproductivity
- Ccustomer expectations
- DCustomer Satisfaction: This metric assesses the level of satisfaction that customers have with
- ECall Abandon Rate: This metric tracks the percentage of calls that are abandoned by callers
- Faverage queue time
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