500-442 Question #43: Real Exam Question with Answer & Explanation

The correct answer is C. make sure the Supervisor has an Active Directory Account: The Supervisor must have an D. ensure that "Is Supervisor" is checked: The Supervisor role must be assigned to the AD. Active Directory (AD) account in order to be able to log in to the Cisco Finesse web interface and manage the contact center operations. account. This can be done by navigating to the Cisco Unified Contact Center Enterprise Administration page and searching for the Supervisor's a

Question

Which two steps are required to configure a Supervisor? (Choose two.)

Options

Aassign the Supervisor to only one Team
Bassign the Supervisor to a Skill Group and Precision Queue
Cmake sure the Supervisor has an Active Directory Account: The Supervisor must have an
Densure that "Is Supervisor" is checked: The Supervisor role must be assigned to the AD
Eassign the Supervisor to a Precision Queue

Explanation

Active Directory (AD) account in order to be able to log in to the Cisco Finesse web interface and manage the contact center operations. account. This can be done by navigating to the Cisco Unified Contact Center Enterprise Administration page and searching for the Supervisor's account. Once located, the "Is Supervisor" checkbox must be checked to give the account the necessary permissions to manage the contact center.

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