What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

The correct answer is D. Obtains data from the base solution's database, known as Data Sources: CUIC is designed to E. Customizes the visual presentation of the reports: CUIC allows users to customize reports to. The purposes of Cisco Unified Intelligence Center (CUIC) include: fetch and aggregate data from various data sources within the Cisco Contact Center ecosystem, such as the Historical Database (HDS), providing a foundation for comprehensive reporting and meet specific…

Monitor and Troubleshoot Cisco Unified CCE

Question

Options

Aallows agents to re-skill to a different skill group or team
Bautomates Text to Voice Bot Configurations
Callows different groups of users to configure APIs based on their roles
DObtains data from the base solution's database, known as Data Sources: CUIC is designed to
ECustomizes the visual presentation of the reports: CUIC allows users to customize reports to

How the community answered

(44 responses)

B
2% (1)
C
5% (2)
D
93% (41)

Explanation

The purposes of Cisco Unified Intelligence Center (CUIC) include: fetch and aggregate data from various data sources within the Cisco Contact Center ecosystem, such as the Historical Database (HDS), providing a foundation for comprehensive reporting and meet specific informational needs or preferences, including layout, data fields, and visualization options, making it a powerful tool for data analysis and decision-making.

Topics

#CUIC#reporting#data sources#report customization

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