500-442 Question #24: Real Exam Question with Answer & Explanation

The correct answer is B. Cisco Customer Voice Portal Reporting Server: This server provides detailed information about D. Cisco Administration Server and Historical Data Server: These servers store a wide range of. The Cisco Unified Intelligence Center (CUIC) accesses various data sources to fetch data for rendering reports. The two primary data sources it uses are: IVR interactions, call treatment, and self-service application usage within the Customer Voice historical data related to cont

Question

What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

Options

ACisco Unified Communication Manager Server
BCisco Customer Voice Portal Reporting Server: This server provides detailed information about
CCisco Data Browser
DCisco Administration Server and Historical Data Server: These servers store a wide range of
ECisco Virtual Voice Browser

Explanation

The Cisco Unified Intelligence Center (CUIC) accesses various data sources to fetch data for rendering reports. The two primary data sources it uses are: IVR interactions, call treatment, and self-service application usage within the Customer Voice historical data related to contact center operations, including agent performance, call routing statistics, and system utilization metrics.

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