When is the IVR leg established in a CCE Call Flow?

The correct answer is C. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway). In a Cisco Contact Center Enterprise (CCE) Call Flow, the IVR leg is established when the Cisco Voice Portal (CVP) establishes an HTTP link with the VVB (Virtualized Voice Browser) or an IOS VXML Gateway. This connection is crucial for delivering and executing VXML scripts…

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Question

Options

Awhen CVP establishes an HTTP link with the VXML Server
Bwhen CVP establishes an HTTP link with the Media Server
Cwhen CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
Dwhen the Ingress Gateway delivers a SIP invite message to the CVP server

How the community answered

(53 responses)

A
2% (1)
B
2% (1)
C
91% (48)
D
6% (3)

Explanation

In a Cisco Contact Center Enterprise (CCE) Call Flow, the IVR leg is established when the Cisco Voice Portal (CVP) establishes an HTTP link with the VVB (Virtualized Voice Browser) or an IOS VXML Gateway. This connection is crucial for delivering and executing VXML scripts, which define the IVR's logic and caller interactions. The IVR leg's establishment is a key step in the call flow, enabling the system to provide self-service options, collect caller information, and route calls based on dynamic conditions.

Topics

#IVR leg#CVP#VVB#call flow establishment

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